Our work directly supports brokers, employers, and employees by delivering consistent, education-first enrollment experiences.
We are intentional about who we hire and how we train because the quality of our team directly
impacts the brokers and clients we serve.
If you are looking for a role where standards matter, training is real, and your work has long-term
impact, VBA may be the right fit.
What It’s Like to Work at VBA
VBA is not a contractor-based or high-pressure sales environment.
We do not rely on aggressive sales tactics or inconsistent execution.
Our team members work within a structured environment designed to deliver accurate, compliant, and professional enrollment experiences, supported by in house leadership, technology, and operations teams.
What You Can Expect
No prior experience required to apply
Experience in benefits or insurance is helpful, but not required. We provide structured onboarding
and ongoing training to build confident, knowledgeable professionals.
Clear expectations and defined processes
Our team operates within established systems and standards designed to produce consistent
results.
Ongoing training and coaching
Team members receive continuous development across benefits education, enrollment platforms, communication skills, and execution best practices.
Accountability and quality standards
Performance is measured, feedback is direct, and accountability is part of the culture.
Support from in-house teams
Counselors are supported by leadership, technology, and account management teams so they can focus on delivering a strong enrollment experience.
Growth and Advancement
Open enrollment is where broker relationships are most visible and most vulnerable. VBA manages
annual enrollment from planning through completion to ensure a smooth, compliant, and professional experience for employers and employees.
Our team supports:
- Enrollment planning and timeline coordination
- Benefit platform testing, validation, and oversight
- In-house W-2 bilingual benefit counselor support for employees
- Real-time enrollment support and resolution of employee and system-related issues
All enrollments are executed using structured, education-first processes designed to improve participation while protecting broker and employer reputations.
Purpose-Driven Work
Our work matters. We help employees understand their benefits and make informed decisions during some of the most important moments in their working lives.
We take that responsibility seriously and expect our team to do the same.
Who Thrives at VBA
Our most successful team members are:
✔Motivated by growth and personal development
✔Coachable and open to feedback
✔Comfortable working within structured processes
✔Detail-oriented and accountable
✔Coachability is essential here.
We look for individuals who want to learn, improve, and be held to a high standard.