Why Brokers Choose VBA
An enrollment partner built to protect relationships, reduce risk, and deliver consistent results
Brokers partner with VBA because enrollment is where relationships are tested.
We understand that brokers don’t need another vendor. They need a partner who respects their role,
protects their clients, and delivers results without creating risk.
That’s why our model is built around broker alignment, accountability, and control
HOW VBA SUPPORTS BROKERS
Controlled Messaging
Unlike enrollment firms that rely on temporary contractors with inconsistent styles, VBA uses only in-house W-2 bilingual benefit counselors who follow a structured, education-first call flow. This ensures consistent messaging, proper core benefit education, and a white glove employee experience.
Year-Round Support
VBA serves as an extension of HR by managing new hire and qualifying life event enrollments year-round. Through structured education and proactive outreach, newly eligible employees receive timely guidance, improving participation while reducing ongoing administrative burden for HR. This approach improves the employee experience and minimizes missed eligibility windows.
Engagement
We balance education with outcomes to drive participation without pressure. Our counselors educate employees on all benefit offerings and provide hands-on support for those who need help navigating enrollment, ensuring accurate and complete elections. This approach consistently increases participation for brokers and significantly reduces the administrative burden enrollment places on HR teams.
Quality Assurance
Our technology and operations team will test the client's ben admin system prior to the start of open enrollment. Many enrollment issues stem from nuanced system build discrepancies. Our team diligently test rates, eligibility classes, and rules to help prevent issues at enrollment & beyond.
Our Services
Annual Enrollment Execution
End-to-end open enrollment planning & and project management oversight that align with broker and employer objectives.
New Hire & Year-Round Account
Year-round support for new hires, qualifying life events, and post-enrollment needs. Proactive outreach and ongoing oversight ensures employees enroll within their eligibility window.
Benefit Communication & Education
Structured, education-first benefit communication delivered by trained, in-house benefit counselors to improve employee understanding, participation, and enrollment outcomes.
Benefits Administration & Technology Support
Hands-on benefits administration and technology support, including proactive platform testing to reduce errors and post-enrollment clean-up.
Proof and Testimonials
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Insert 2-3 quotes from broker partners
Insert 2-3 quotes from broker partners